EXCHANGES + RETURNS

RETURNS

Do we accept returns? Of course! We hope all customers will love their COSSIES but if you are not completely satisfied, we will gladly accept returns.

Items must be in the original condition when returned - unwashed, unworn, with original tags, hygiene liner and in original packaging. COSSIE+CO has full discretion in determining if items are in the original condition when returned.

Once returns are received please allow up to 5 business days for your refund to be processed.

UK KLARNA RETURNS

Klarna will charge for the entire order 14 days after delivery unless COSSIE+CO have instructed them that we have received a return. Therefore, if you plan to make a return of some/all of the COSSIE’s that were paid for using Klarna we suggest that you log on to our returns portals promptly after receiving your order - RETURNS PORTAL. Once your return has been approved, please follow the instructions to download a prepaid returns label, sending back the return directly. After being sent we would expect to receive the return within 2 working days, please bear this in mind as if we do not receive the return back within 14 days of the delivery date a charge for the total order will be made by Klarna. We recommend that you keep proof of postage for your protection.

If you have any questions or concerns feel free to call or email us on hello@cossieandco.com or 0208 746 1669.

UK STANDARD RETURNS

Please login into our returns portal within 14 days of delivery to request a return – RETURNS PORTAL. Once approved, please follow the instructions on the approval email. You will see that you are able to download a prepaid returns label, you will subsequently have 14 days for us to receive back the return.

EUROPE/REST OF THE WORLD RETURNS

We happily accept European + International returns however return handling and shipping costs are the responsibility of the customer. We are unable to refund any international customs duties and sales taxes that maybe incurred when returning the item. Please log in to our returns portal to receive approval for the return - RETURNS PORTAL. We must receive the return within 28 days of the day of order. 

COSSIE+CO is not responsible for any items lost in transit - it is recommended that you include tracking and insurance for your protection. 

EXCHANGES

We offer free UK exchanges, unfortunately we are unable to offer international exchanges. If you would like to make an exchange, please login to our returns portal within 14 days of the date of order - RETURNS PORTAL  Please make sure that in the notes section you advise which style/colour/size you would like to receive as an exchange. The style being returned must be received within 7 days of the exchange approval.