We will gladly accept returns on all items (except items marked Final Sale) within 14 days of delivery. Items must be unwashed, unworn, with original tags, the hygienic liner and in the original packaging.
- Please contact email@example.com to notify us of your return within 7 days of delivery, we will issue you with an RA number (Return Authorisation).
- Complete the Returns Form included in your delivery – ensure all info is complete.
- Send returns to the below address, please include the Returns Form in the package:
COSSIE+CO, 30 Thornfield Road, London. W12 8JQ. UK
- Once returns are received, please allow 3 – 5 days for your refund to be processed.
Please note we will not be able to process any returns that do not include the RA number on the Returns Form. If you have misplaced your Returns Form, please email firstname.lastname@example.org.
Shipping costs (if applicable) are non-refundable. Return handling and return shipping costs are the responsibility of the customer.
Please note that we are unable to refund any international customs duties and sales taxes that maybe incurred for shipments outside the EU.
COSSIE+CO is not responsible for any returns lost in transit – it is recommended you include tracking and insurance for your protection.
COSSIE+CO has full discretion in determining if items are in original condition when returned.