EXCHANGES + RETURNS

Do we accept returns? Of course! We hope all customers will love their COSSIES but if you are not completely satisfied, we will gladly accept returns.

Please note that we do not accept exchanges or returns on our bespoke orders and for hygiene reasons 'NIPPIES' are non-refundable.

UK STANDARD RETURNS

Please login into our returns portal within 14 days of delivery to request a return – RETURNS PORTAL. Once approved, you are able to download a prepaid returns label, then please follow the instructions on the approval email. You will subsequently have 14 days for us to receive back the return to be elligible for the refund. Please note the cost of the return is £4, which will be deducted from the total amount of your refund.

We will only accept the return if the following requirements are met:

  • Item/s must be in original condition, with all tags remaining in place, including hygiene sticker.
  • Undergarments must be worn when trying on items.
  • Item/s must not be marked, have been worn, washed or altered in any way.

EUROPE/REST OF THE WORLD RETURNS

We happily accept European + International returns however return handling and shipping costs are the responsibility of the customer. We are unable to refund any international customs duties and sales taxes that maybe incurred when returning the item. Please log in to our returns portal to receive approval for the return - RETURNS PORTAL. We must receive the return within 28 days of the day of order.

COSSIE+CO is not responsible for any items lost in transit - it is recommended that you include tracking and insurance for your protection.

PLEASE NOTE - FOR HYGIENE REASONS NIPPIES ARE NON-REFUNDABLE

EXCHANGES

We offer FREE UK exchanges, unfortunately we are unable to offer international exchanges. If you would like to make an exchange, please login to our returns portal within 14 days of the date of order - RETURNS PORTAL Please make sure that in the notes section you advise which style/colour/size you would like to receive as an exchange. The style being returned must be received within 7 days of the exchange approval.

PLEASE NOTE - FOR HYGIENE REASONS NIPPIES ARE NON-EXCHANGEABLE

If you have any issues feel free to email us at order.help@cossieandco.com (including the order number and items that are being returned).