RETURNS

We hope all customers will love their COSSIES but if you do need to return an order, we’re happy to help. We will gladly accept returns on all items. The returns request must be sent within 14 days of the date of order and the return must be received within 14 days after that (see RETURNS/EXCHANGE PORTAL)

Items must be in the original condition when returned - unwashed, unworn, with original tags, hygiene liner and in original packaging. COSSIE+CO has full discretion in determining if items are in the original condition when returned.

Once returns are received please allow 2 - 3 business days for your refund to be processed. 

Shipping costs if applicable are non-refundable.   

UK

We offer free returns within the UK. Once your return request has been approved (via the RETURNS/EXCHANGE PORTAL) we will send you a prepaid postage label to affix to your package. 

EUROPE/REST OF THE WORLD

We happily accept European + International returns however return handling and shipping costs are the responsibility of the customer. We are unable to refund any international customs duties and sales taxes that maybe incurred when returning the item. COSSIE+CO is not responsible for any items lost in transit - it is recommended that you include tracking and insurance for your protection. 

EXCHANGES

We understand that buying swimwear is sometimes not the easiest! We offer free exchanges on all COSSIES. Either login to the Returns/Exchange Portal (link below) and submit an exchange request or email us directly on hello@cossieandco.com. If based in the UK we will send you a prepaid returns label for the style that you want to send back (If outside the UK shipping return handling and shipping costs are the responsibility of the customer) and as soon as received we will send out your preferred style. You can keep on exchanging until you find your perfect COSSIE! 🙌

RETURNS/EXCHANGE PORTAL

Please note that all items being exchanged must be in the original condition when returned - unwashed, unworn, with original tags, hygiene liner and in original packaging. COSSIE+CO has full discretion in determining if items are in the original condition when returned.

The exchange request must be sent within 14 days of the date of order and the item being exchanged must be returned within 7 days after receiving the prepaid returns label.