FAQ

Royal Mail First Class –  (Signed For) - Free
Royal Mail Next Day Guarantee – from £7.50

Orders placed before 3pm GMT will be despatched the same day, any orders placed after 3pm GMT will be despatched on the following business day.

If you have any questions please email us hello@cossieandco.com

Royal Mail European Tracked & Signed (3 – 5 working days) – from £9.10* 

Orders placed before 3pm GMT will be despatched the same day, any orders placed after 3pm GMT will be despatched on the following business day.

*Prices confirmed at checkout - they may vary depending on the weight of the shipment (i.e. the number of COSSIES ordered) and exact destination. Please note shipping prices do not include any local taxes or import duties which depending on the overseas destination may be charged to the recipient on arrival. 

If you have any questions please email us hello@cossieandco.com

Royal Mail International Tracked & Signed (approx 5 – 7 working days) – from £11.15*

Orders placed before 3pm GMT will be despatched the same day, any orders placed after 3pm GMT will be despatched on the following business day.

*Prices confirmed at checkout - they may vary depending on the weight of the shipment (i.e. the number of COSSIES ordered) and exact destination. Please note shipping prices do not include any local taxes or import duties which depending on the overseas destination may be charged to the recipient on arrival. 

If you have any questions please email us at hello@cossieandco.com

We love our COSSIE's so a signature is required for all shipments. Organising a redelivery is the responsibility of the customer. If goods are returned to COSSIE+CO a second redelivery charge will be incurred.

All orders placed before 12pm will be dispatched the same working day (excluding bank holidays and weekends). Orders placed after 12pm will be dispatched the next working day.

Your orders arrival will be dependent on the destination, however please see below as a guideline:

UK delivery: Next business Day

European delivery: approx 3 - 5 business days

International delivery: approx 5 - 7 business days

Tracking numbers are sent via a shipping confirmation email once your order has been dispatched.

UK - Please use the following link DPD referencing the tracking number. 

EUROPE & R.O.W - Please use the following link ROYAL MAIL referencing the tracking number. 

Of course! We hope all customers will love their COSSIES but if you are not completely satisfied, we will gladly accept returns. We handle all returns on an individual basis, please email us at hello@cossieandco.com (including the order number and items that are being returned) with 14 days of your order date for the return to be authorised.

We are able to offer FREE returns to all UK customers, however we are afraid that for European + International returns shipping and handling costs are the responsibility of the customer. We are unable to refund any international customs duties and sales taxes that maybe incurred when returning the item. 

Items must be in the original condition when returned - unwashed, unworn, with original tags, hygiene liner and in original packaging. COSSIE+CO has full discretion in determining if items are in the original condition when returned.

Once returns are received please allow up to 5 business days for your refund to be processed.

COSSIE+CO is not responsible for any items lost in transit - it is recommended that you include tracking and insurance for your protection. 

Klarna will charge for the entire order 14 days after delivery unless COSSIE+CO have instructed them that we have received a return. Therefore, if you plan to make a return of some/all of the COSSIE’s that were paid for using Klarna we suggest that you email us ASAP after trying on your COSSIE for return approval -hello@cossieandco.com Once your return has been approved, please follow the instructions to download a prepaid returns label, sending back the return directly. Please bear in mind that if we do not receive the return back within 14 days of the delivery date a charge for the total order will be made by Klarna. We recommend that you keep proof of postage for your protection.

If you have any questions or concerns feel free to call or email us on hello@cossieandco.com or 0208 746 1669.

We offer free UK exchanges, unfortunately we are unable to offer international exchanges. If you would like to make an exchange, please email us with details within 14 days of the date of order hello@cossieandco.com and we will send you a prepaid returns label. The style(s) being exchanged must be received within 7 days of the exchange approval.  

Just call or email us - we're here to help!

+44 (0) 208 746 1669

hello@cossieandco.com

WASH ME - BY HAND.

DRY ME - NATURALLY.

KEEP ME – FOREVER.

Sustainability is important to COSSIE+CO. We believe in choosing well + making it last, therefore the proper care of your COSSIE is essential.

We recommend hand washing your COSSIE in cold water with a gentle detergent. Dry in the shade – do not tumble dry, iron or dry clean.

Lotion, suncream, oil and chlorine can cause discolouration; this is not a manufacturing defect. Avoid contact with rough surfaces. 

The customer is paramount to us at COSSIE+CO and we have tirelessly revised and amended our fit to give you the perfect fitting COSSIE, helping you feel your most confident.

COSSIE+CO sizing is very simple - swimsuits are sized 1 to 3. See link for our conversion chart helping you choose the correct size for you -  SIZING 

If you have any questions feel free to email us - hello@cossieandco.com 

Don't hesitate to get in touch - give us a call on +44 (0) 208 746 1669, email us hello@cossieandco.com or message us on our instant chat. 

Whatever you have to say, we love to hear it - the good, the bad + the ugly.