We love our COSSIES so a signature is required for all shipments. Organising a redelivery is the responsibility of the customer. If goods are returned to COSSIE+CO a second redelivery charge will be incurred.
All orders placed before 12pm will be dispatched the same working day (excluding bank holidays and weekends). Orders placed after 12pm will be dispatched the next working day.
Your orders arrival will be dependent on your choice of postage and the destination, however please see below as a guideline:
UK standard delivery: 2 - 3 business days
UK next day: 1 business day
European delivery: 3 - 5 business days
International delivery: 5 - 7 business days
Tracking numbers are sent via a shipping confirmation email once your order has been dispatched. All orders are shipped via Royal Mail, please use the below link referencing the tracking number.
We hope all customers will love their COSSIES but if you do need to return an order, we’re happy to help. We will gladly accept returns on all items. The returns request must be sent within 14 days of the date of order and the return must be received within 14 days after that (see returns portal below)
Items must be in the original condition when returned - unwashed, unworn, with original tags, hygiene liner and in original packaging. COSSIE+CO has full discretion in determining if items are in the original condition when returned.
Once returns are received please allow 2 - 3 business days for your refund to be processed.
Shipping costs if applicable are non refundable.
We offer free returns within the UK. Once your return request has been approved (see Returns Portal below) we will send you a postage paid label to affix to your package.
We happily accept European + International returns however return handling and shipping costs are the responsibility of the customer. We are unable to refund any international customs duties and sales taxes that maybe incurred when returning the item.
COSSIE+CO is not responsible for any items lost in transit - it is recommended that you include tracking and insurance for your protection.
We like to keep things super simple - to action a return please follow the link below and login with your order number and email address. Follow the easy step by step guide.
Feeling confused? Don't panic - email or call us. We're here to help!
+44 (0) 208 746 1669
Of course - we understand that buying swimwear is rarely easy! We offer free exchanges on all COSSIES. Either login to the Returns/Exchange Portal (link below) and submit an exchange request or email us directly on firstname.lastname@example.org. We will send you a prepaid returns label for the style that you want to send back and as soon as received we will send out your preferred style. You can keep on exchanging FREE OF CHARGE until you find your perfect COSSIE! 🙌
Please note that all items being exchanged must be in the original condition when returned - unwashed, unworn, with original tags, hygiene liner and in original packaging. COSSIE+CO has full discretion in determining if items are in the original condition when returned.
The exchange request must be sent within 14 days of the date of order and the item being exchanged must be returned within 7 days after receiving the prepaid returns label.
WASH ME - BY HAND
DRY ME - NATURALLY
KEEP ME – FOREVER
Sustainability is important to COSSIE+CO. We believe in choosing well + making it last, therefore the proper care of your COSSIE is essential.
We recommend hand washing your COSSIE in cold water with a gentle detergent. Dry in the shade – do not tumble dry, iron or dry clean.
Lotion, suncream, oil and chlorine can cause discolouration; this is not a manufacturing defect. Avoid contact with rough surfaces.
COSSIE+CO sizing is very simple - swimsuits are sized 0 to 4. See link for a conversion chart with comparable sizing - SIZING
Not all styles are available in all sizes. If you have any questions feel free to email us on email@example.com
PLEASE NOTE - those with a fuller bust or long torso may wish to take one size up.
WE ❤️ A CHAT
Don't hesitate to get in touch - give us a call on +44 (0) 208 746 1669, email us firstname.lastname@example.org or message us on our instant chat.
Whatever you have to say, we love to hear it - the good, the bad + the ugly.