SHIPPING

UK

Royal Mail 48 HR (Signed For) from £3.00*

Royal Mail Next Day Guarantee is available – from £7.30*

EUROPE

Royal Mail European Tracked & Signed (3 – 5 working days) – from £9.10*

REST OF THE WORLD

Royal Mail International Tracked & Signed (5 – 7 working days) – from £11.15*

*Prices may vary depending on the weight of the shipment (i.e. the number of COSSIES ordered) 

Please note shipping prices do not include any local taxes or import duties which may be charged to the recipient on arrival

Orders received before 12pm on or before each of the dispatch days will be shipped that day. 

If you have any questions please email us at hello@cossieandco.com

RETURNS

We hope all customers will love their COSSIES but if you do need to return an order, we’re happy to help. We will gladly accept returns on all items. The returns request must be sent within 14 days of the date of order and the return must be received within 14 days after that (see RETURNS PORTAL)

Items must be in the original condition when returned - unwashed, unworn, with original tags, hygiene liner and in original packaging. COSSIE+CO has full discretion in determining if items are in the original condition when returned.

Once returns are received please allow 2 - 3 business days for your refund to be processed. 

Shipping costs if applicable are non-refundable.   

UK

We offer free returns within the UK. Once your return request has been approved (see Returns Portal below) we will send you a postage paid label to affix to your package. 

EUROPE/REST OF THE WORLD

We happily accept European + International returns however return handling and shipping costs are the responsibility of the customer. We are unable to refund any international customs duties and sales taxes that maybe incurred when returning the item.  

COSSIE+CO is not responsible for any items lost in transit - it is recommended that you include tracking and insurance for your protection.